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Return and refund policy

Non Defective Parts

Conditions

  • Not used and with original packaging intact.
  • With purchase invoice

Exceptions

Exceptions are neither refundable nor exchangeable

  • Chemical products
  • Inflatable items
  • Covers
  • Electrical parts
  • Any special or personalized order
  • Goods sold under contract (spas and others)

Delay

10 days from the purchase

  • With its original packaging
  • With the purchase invoice

Solution

Refund are done by the same payment mode as purchase

Defective Parts

Conditions

  • Manufacturing defect
  • With purchase invoice

Delay

10 days from the purchase

  • With its original packaging
  • With the purchase invoice

Solutions

  1. Repair the defective part;
  2. Only if repair is not possible, replace the defective part.